Questions, answered

Tap "Order on WhatsApp" on any piece. We confirm it is available, share the total with delivery, and send our UPI details in the same chat. Your order is packed as soon as the payment reaches us.

Yes. We share our UPI details only inside our own WhatsApp chat; please check the name your UPI app shows before you pay. We will never ask for your UPI PIN or an OTP, and we never send a request that asks you to enter your PIN to receive money.

Not yet. Cash on delivery is coming soon for orders above ₹899; smaller orders will stay prepaid to keep delivery costs low. For now, every order is paid by UPI.

Yes. Sign up on this website and you get ₹50 off your first order of ₹999 or more, placed on WhatsApp until 11:59 pm on Monday 30 November 2026. Your code appears on screen as soon as you sign up. One per customer, not with any other code or offer. Offer terms

Anywhere in Tamil Nadu for now. We send your order within 2 working days of payment; it then takes 1 to 2 working days in Coimbatore and 2 to 4 in the rest of Tamil Nadu. Puducherry and the rest of India are coming soon.

₹69 per order anywhere in Tamil Nadu, and free on orders of ₹2,999 and above. We tell you the total in the WhatsApp chat before you pay.

As soon as it leaves, we send you the courier's name, the tracking number and a tracking link on WhatsApp, and by email if you have given us one. Message us any time with your order number for an update.

Yes. Nighties can be exchanged for another size or colour within 7 days of delivery, unworn and with tags. Unused sarees can be exchanged or returned within 7 days. Pieces with fall and pico or blouse stitching done for you cannot be returned for a change of mind. Returns and refunds

Tell us on WhatsApp within 48 hours of delivery with photos, and the video you took while opening the parcel if you have one. We collect it free and replace it or refund you in full, including delivery.

Refunds go back by UPI to the account you paid from, within 2 working days of cancelling or of our checking a returned piece. We never ask for your UPI PIN or an OTP to send a refund. Refunds and cancellations

Most of our sarees come with an unstitched blouse piece, either running at the end of the saree or separate. Each piece's page says which.

Yes, for ₹200, with a fall matched to your saree's colour. Ask in the WhatsApp chat when you order; it adds about 2 working days before we send it.

Yes, for ₹1,450, to the measurements you send us. It adds 7 to 10 working days. Stitched blouses cannot be returned, so please check your measurements carefully.

Dry clean only. Store it folded in the cotton bag it comes in, away from damp and direct sun, and refold it along new lines every few months so the zari does not crack. Never use naphthalene balls, and remove the small moisture sachet from the parcel when you unpack.

Sarees marked "Preview" are design previews of pieces we plan to bring in, not photographs of stock, so they cannot be ordered yet. Tap "Notify me" and we will tell you when that saree, or one very like it, arrives.

We are still confirming the sizes for each nighty, so its page says "Sizes being confirmed" for now. WhatsApp us your usual size and we will tell you what we have; if it does not fit, you can exchange it within 7 days.

Machine or hand wash in cold water with similar colours, dry in the shade, and iron warm.

WhatsApp +91 88255 06926 or email care@ponvarna.com, Monday to Saturday, 10 am to 7 pm. For a complaint, see Contact; we acknowledge within 48 hours.