Returns and refundsரிட்டர்ன் மற்றும் பணம் திருப்புதல்

Nightwear

• Wrong size or want another colour? Message us on WhatsApp within 7 days of delivery. The nighty must be unworn, unwashed and with its tags.
• We collect it and send the new size or colour for ₹79. Or post it back to us yourself and we send the new one free.
• If we sent the wrong size or colour, the exchange is free.
• For hygiene, nightwear is exchanged, not refunded, unless it reaches you damaged, defective or wrong.

Sarees

• Unused sarees with all tags can be returned within 7 days of delivery.
• Choose an exchange or store credit (we collect it free), or a refund to your UPI account less ₹150 for the pickup. If you post it back yourself, we deduct nothing.
• Sarees with fall and pico or blouse stitching done for you cannot be returned for a change of mind.
• Handwoven sarees carry small slubs and slight unevenness; these are part of the weave, not defects.

Damaged, defective or wrong piece

Tell us on WhatsApp within 48 hours of delivery with photos and, if you can, the video you took while opening the parcel. We collect it free and replace it or refund you in full, including delivery. A missing video does not stop a genuine claim; it just helps us settle it faster.

Cancelling

You can cancel free any time before we send your parcel. We refund the full amount to the UPI account you paid from.

Refunds

Refunds go back by UPI to the account you paid from, within 2 working days of our receiving and checking the piece (or of your cancelling). We will never ask for your UPI PIN, an OTP or a card number to send a refund, and we never send a "collect" request to pay you.

How to start

Email teamponvarna@gmail.com with your name, a photo of the piece and what you would like. We reply within one working day. Please do not send anything back before we confirm.